Speech Recognition

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The Benefits and Challenges of Speech Recognition

Any company or individual seeking the most effective method for document creation has considered using speech recognition software.

Yet speech recognition software, like any other product, has limitations. With the help of the right type of service, it is possible to reap the benefits that this software offers while also ensuring textual accuracy.

Why Invest in Speech Recognition Tools?

Whether a client invests in their own speech recognition software for in-house use or turns to a third party that provides it, there are significant benefits to using this type of service. Those benefits may include:

  • It’s faster. Since most people speak faster than they write, speech recognition software provides a simple way to get words into a document without having to be delayed in the process. This speed is what makes many people seek out its use. Typing, on the other hand, can slow down the communication process.
  • It is fairly accurate. Although it should always be proofread, speech recognition software can result in a document more or less free of errors. In addition, newer programs tend to be well designed and can offer reliable results for some applications.
  • It allows for hands-free work. When working with a client or completing a task, the use of speech recognition tools facilitates easy note taking, use of other materials, and professional eye contact. Each of these activities is limited when someone has to type information into a computer behind a screen.

While these benefits are compelling, there are also some limitations that users have to take into consideration as well.

The Challenges Speech Recognition Provides

As with any automated tool, there are limits to how well a product like this can work. Consider these typical concerns when using speech recognition tools.

  • Accuracy is always imperfect. “More or less accurate” is not perfectly accurate. This is a very important factor to consider when choosing tools, especially for medical or legal needs. In these cases, accuracy is paramount. A client’s professional reputation hangs in part on how well they present themselves in writing.
  • The software cannot understand complexities of jargon or phrasing. Every business sector has its own vocabulary and idioms, and if these are not part of standard English, the tool may not be successful in translating them to written format.
  • Some voices don’t come across well. Speech recognition software may not be able to transliterate the words of those who speak quickly, run words together or have an accent. It also drops in accuracy when more than one speaker is present and being recorded.

There Are Solutions

Knowledgeable clients can combine the use of a professional transcription service such as Athreon with the use of speech recognition tools, to achieve the very best outcome for their documents. The use of speech recognition software can speed up the initial work, while a professional transcriptionist can handle accuracy concerns as well as overall details of the project.

Most jobs today require a combination of resources. At Athreon, we offer a sophisticated hybrid blend of Automated Speech Recognition technology supported by qualified medical, legal, and business transcriptionists, empowering every project to achieve true success.

The Role of Cybersecurity in Speech-to-Text Services

In today’s innovative, technology-driven world, it has become both a measure of convenience and, in many cases, a necessity to store and transmit secure data electronically. With the transition to digital systems for data storage and communication, a concern arises regarding vulnerability – is our data truly secure?

By definition, cybersecurity involves the measures of protection against unauthorized use of electronic data. At Athreon, we know that cybersecurity means much more to our clients: it means entrusting us with the data and information that are pivotal to your company’s success and reputation in your industry.

 A large component of our work with clients involves the transmission and transcription of information that would otherwise not be publicly accessible. In many cases, laws regarding confidentially – like HIPAA and CJIS compliancy – are in effect and require a secure method of transmitting sensitive information. Cybersecurity in speech-to-text transcription involves a multitude of moving parts that necessitate a company like Athreon, who has researched and integrated stringent methods and protocols to protect your data.

At Athreon, cybersecurity is the driving force behind the secure practices, like data encryption, that we utilize for all our clients. Many clients that we work with, including law enforcement agencies and health care facilities, depend on our ability to perform high-quality speech-to-text services while guaranteeing confidentiality and the secure transmission of their data.

In addition to data encryption, we have taken additional steps to ensure the highest level of security for all of our speech-to text services. This includes: secure physical access to all of our facilities that require several levels of identity verification, authenticated access and privileges, and a comprehensive auditing process that we deploy for every individual who has access to data or voice information.

Today, we are proud to offer high-quality speech to-text services that are not only accurate and reliable, but also incorporate some of the most current and innovative security measures available. To learn more about our security measures and how they can be applied to your speech-to-text transcription needs, please contact us online or give us a call at 800-935-0973.

Outsourcing Transcription Services Can Streamline Operations

Organizations in industries such as healthcarelaw enforcement and legaleducation and media are discovering the many benefits of outsourcing their transcription needs to third-party transcription service providers. Technological advancements such as digital recording and voice recognition have made outsourcing transcription projects easier than ever while helping companies streamline their costs.

At first glance, it might appear that outsourcing would actually increase rather than reduce transcription costs. But in reality, there are a number of ways in which outsourcing can make a business or practice much more cost-effective while also providing the high-quality speech to text services you demand.

Pay for Services Only When You Need Them

If you only use transcription services sporadically, it probably doesn’t make financial sense to have an in-house employee or staff handle these duties. When you weigh the costs of paying employee salaries and benefits versus paying for outsourced transcription services on an as-needed basis, you might find the latter option is actually less costly in the long run.

However, even if you need transcription service on a frequent basis, a top-quality transcription service provider can still help you reduce your costs. Consider that a professional transcription provider with proven quality assurance procedures in place can significantly reduce speech to text errors. All too often, these errors can lead to expensive mistakes in the form of lost business or costly litigation.

Comparing Transcription Service Rates

An important factor when considering a transcription service is the transcription rate. Typical transcription rates are by the character, line, page or minute. A per-character or per-line transcription rate tends to be more cost-effective for most buyers. Per-minute rates are generally recommended only if you need to know what the exact cost of the project will be before it is transcribed. If you’re considering a per-page transcription rate, be sure to ask about the company’s polices regarding factors such as spacing — single versus double spacing, for instance — margin widths and font size, as these will have a direct impact on total page count.

The Cheapest Isn’t Necessarily the Best

That old saying “you get what you pay for” definitely applies to the transcription business. A low transcription rate can also equate to poor quality. In addition to evaluating transcription rates, take a close look at the quality procedures and polices implemented by the transcription service company. The best service providers offer a stringent multi-level quality assurance process to keep the number of errors to a minimum. They also offer some sort of error correction policy: Many will correct mistakes found by clients in completed documents at no additional charge.

Contact Athreon to Learn More About the Benefits of Transcription Outsourcing

Athreon has been providing high-quality, cost-effective transcription services for over a quarter centuryContact us today to learn more about the factors to consider when selecting a transcription services provider for your organization.