bg image

services-quality-header

Quality

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.”
                                                                                                            William A. Foster

services-quality-content

Overview

Quality is at the heart of everything we do at Athreon. Each of our transcriptionists and quality assurance specialists are carefully screened prior to hire. This helps us consistently deliver the best quality results to our clients. In addition to our highly-skilled staff, we use smart technology and industry best practices to reduce the margin of human error. However, don’t just take our word for it. We invite you to browse the testimonials from many of our satisfied clients or even try our service for free without any risk or obligation. Our work speaks for itself.

6 Areas of Quality Focus

As part of our commitment to quality, we focus on the following 6 areas:

  1. Accuracy: Recorded audio matches the transcribed text.
  2. Grammar: All sentence structures accurately convey the dictator’s intended meaning.
  3. Format: The layout adheres to best practices/client preference.
  4. Content: All necessary components are included and are coherent.
  5. Data/Demographics: Name spellings, dates, addresses and other information are accurate.
  6. Spelling: All words are accurately transcribed.

Transcriptionist Screening & Selection

The best quality transcripts begin with hiring the most qualified transcriptionists. That’s why we scrutinize the qualifications of each applicant. Only the most qualified transcriptionists make it through our rigorous screening and testing process. Additionally, each Athreon staff member undergoes a criminal background check so we can further assure clients that their sensitive information is kept secure. When you hire Athreon, you know your documents will be processed by a highly-skilled transcriptionist with a passion for quality.

Superior Quality – Athreon’s Hallmark

  • All Athreon transcriptionists are required to maintain an accuracy average of 98{52aefd4a9adb957457d5dbb85043e75110b092d72e97224980a0708f0575056b} or greater.
  • Athreon staffs native English speakers.
  • The typical Athreon transcriptionist has 15 years’ experience.
  • 100{52aefd4a9adb957457d5dbb85043e75110b092d72e97224980a0708f0575056b} of transcripts go through a quality-review process prior to client delivery.
  • Unresolved discrepancies found in any transcript are flagged for client review.
  • Clients have the option to edit and approve documents online.
  • If a client finds an error, Athreon will correct it for free.

Multi-Tier Quality Review Process

One major differentiator that sets Athreon apart from the competition is that 100{52aefd4a9adb957457d5dbb85043e75110b092d72e97224980a0708f0575056b} of transcribed files get quality assured prior to delivery. Unless otherwise requested by the client, Athreon doesn’t produce documents in draft form. Instead, posttranscription, a QA Level 1 analyst reviews the file for spelling, grammar, format, content and demographics. If the analyst determines the report passes the necessary quality criteria, the document is sent to the client. However, if the document isn’t suitable for delivery, it will be escalated to a QA Level 2 analyst for further review using the original audio file.

Technology & Quality

In addition to staffing the best qualified transcriptionists to type your audio files, we also use the latest technology. Our transcription platform ensures document quality in 3 distinct ways:

  • Automation: Our system automatically populates many routine pieces of data like the dictator’s name, header information and dates. This reduces repetitive data-entry tasks that are prone to human error.
  • Structure: Formats are always consistent since our system uses structured templates. Likewise, many aesthetic items, such as bolding, underlining and capitalization, are coded into the document structure so that transcriptionists do not have to remember to apply these styles.
  • Accuracy: Spell check and grammar check are automatically run at the completion of each document. This significantly reduces the chances of errors arriving on the client’s desk. Custom dictionaries are also populated with industry-specific terminology to further ensure precision.

Quality & Speech Recognition

We understand some clients have had negative prior experiences with substandard quality reports produced by automated speech recognition (ASR) technology. While Athreon’s ASR technology is among the best available, and while it is highly accurate and continuously evolving, we perceive it as a production tool. Our ASR technology is not a substitute for skilled human labor. As such, any draft that our ASR system generates is carefully reviewed by a human editor prior to client delivery. This ensures that regardless if a job was produced by a human being or a computer, high-quality outputs are consistent.

Production Labor Choice

Athreon is a company with global resources. We offer both domestic and international labor pools. Clients that do not want their work leaving its country of origin may make this request and we will apply only the requested production resources.

Quality Audits

We securely pair each audio file and transcript together online. This gives clients the ability to listen to their dictation and simultaneously compare it to the transcript we’ve produced. For any inaudible portions, Athreon leaves a time stamp in case the client wishes to listen to flagged portions of the file.

Client Alerts

Any documents that contain inaudible portions or contradictory information are brought to the attention of the client. No guesswork is made when it comes to the accuracy and completeness of your files. Documents that require client attention are flagged for review and are separated from jobs that have no issues.